Article 1 – DefinitionsIn these terms and conditions, the following definitions apply:

Cooling-off Period: The period within which the consumer can exercise their right of withdrawal;

•              Consumer: A natural person not acting in the exercise of a profession or business who enters into a distance contract with the entrepreneur;

•              Ongoing Contract: A distance contract concerning a series of products or services, with obligations spread over time;

•              Right of Withdrawal: The consumer’s option to withdraw from the distance contract within the cooling-off period;

•              Entrepreneur: The natural or legal person offering products or services remotely to consumers;

•              Distance Contract: A contract concluded between the entrepreneur and the consumer using remote communication techniques;

•              CESOP: The Central Electronic System of Payment Information introduced by the EU to monitor payment service providers.

Article 2 – Identity of the Entrepreneur

•              Business Name: Luna Verdei

•              Customer Service Email: info@lunaverdei.com

Article 3 – Applicability

These terms apply to every offer and all distance contracts and orders between entrepreneur and consumer.

Before concluding a distance contract, the consumer will be provided with these terms. If not reasonably possible, the entrepreneur will inform the consumer where they can review the terms and receive them free of charge upon request.

If the agreement is made electronically, the terms will be made available in such a way that the consumer can store them on a durable medium. If this isn’t possible, it will be clearly stated where the terms can be reviewed electronically.

If specific product or service conditions apply in addition to these general terms, the consumer may always rely on the most favorable clause in the event of conflict.

If any clause in these terms is invalid or nullified, the remaining clauses remain valid. The invalid clause will be replaced by a provision that aligns with the original intent as closely as possible.

Situations not covered by these terms or ambiguities will be judged “in the spirit” of these terms.

Article 4 – The Offer

•    Offers are non-binding. The entrepreneur reserves the right to modify offers.

 •   If an offer has limited validity or is subject to conditions, this will be explicitly stated.

•    The offer is subject to change. The entrepreneur may modify or adjust the offer.

•    The offer includes a complete and accurate description of the offered products and/or services.

•    Images and colors may differ of product in reality

•   The offer clearly states the rights and obligations attached to acceptance, especially:

•   The price (excluding customs duties and VAT upon import – these are the customer’s responsibility).

•   Shipping costs, if applicable.

•   The method of agreement conclusion and required actions.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of Article 4, at the moment the consumer accepts the offer and meets the conditions set therein.

If the consumer has accepted the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed this acceptance, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.

The entrepreneur may – within the limits of the law – gather information about the consumer’s ability to meet their payment obligations, as well as all facts and factors that are important for responsibly entering into a distance contract. If, based on this investigation, the entrepreneur has good reason not to enter into the agreement, they are entitled to refuse an order or request, or to attach special conditions to the execution.

The entrepreneur shall provide the consumer, together with the product or service, in writing or in such a way that it can be stored by the consumer in an accessible manner on a durable data carrier, with the following information:

1. 
   the conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement if the right of withdrawal is excluded;
   
2. 
   information on guarantees and existing after-sales service;
   
3. 
   the data referred to in Article 4, paragraph 3, unless the entrepreneur has already provided this information to the consumer prior to the execution of the agreement;
   
4. 
   the conditions for termination of the agreement if the agreement has a duration of more than one year or is of indefinite duration.
   

In the case of a duration transaction, the provision in the previous paragraph applies only to the first delivery.

Each agreement is concluded under the suspensive condition of sufficient availability of the relevant products.

Article 6 – Right of Withdrawal

•              Consumers have the right to withdraw from the contract within 14 days of receiving the product.

•              Return shipping costs are borne by the consumer when exercising the right of withdrawal.

•              Note: If the item is delivered defect, we will refund you your money or send you a new item.

When purchasing products, the consumer has the right to dissolve the agreement without giving any reason within 14 days. This reflection period starts on the day after the consumer, or a third party previously designated by the consumer and the trader, has received the product.

During the cooling-off period, the consumer shall handle the product and its packaging with care. He shall only unpack or use the product to the extent necessary to determine whether he wishes to keep the product. If he exercises his right of withdrawal, he shall return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided by the trader.

If the consumer wishes to make use of his right of withdrawal, he must inform the entrepreneur within 14 days of receiving the product. The consumer must do this in the form of a written notice or email.

After the consumer has indicated that he wishes to exercise his right of withdrawal, he must return the product within 14 days. The consumer must be able to prove that the product has been returned in time, for example by providing proof of shipment.

If the customer has not indicated within the periods referred to in paragraphs 2 and 3 that he wishes to exercise his right of withdrawal, or has not returned the product to the entrepreneur, the purchase is considered final.

The entrepreneur may exclude the consumer’s right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly stated this in the offer, or at least in good time before concluding the agreement.

The right of withdrawal can only be excluded for products:

1. 
   that have been created by the entrepreneur according to the consumer’s specifications;
   
2. 
   that are clearly personal in nature;
   
3. 
   that cannot be returned due to their nature;
   
4. 
   that spoil or age quickly;
   
5. 
   whose price depends on fluctuations in the financial market over which the entrepreneur has no influence;
   
6. 
   that are individual newspapers or magazines;
   
7. 
   for audio or video recordings and computer software whose seal has been broken by the consumer; and
   
8. 
   for hygiene products whose seal has been broken by the consumer.
   

The exclusion of the right of withdrawal is only possible for services:

1. 
   related to lodging, transport, hospitality, or leisure activities to be carried out on a specific date or during a specific period;
   
2. 
   that have started, with the express consent of the consumer, before the withdrawal period has expired;
   
3. 
   related to betting and lotteries
   
   

Note: The customer indemnifies Luna Verdei against all claims from third parties related to the products and/or services provided by Luna Verdei.

The seller is not liable for damages resulting from inaccuracies in the product description or listing, unless caused by gross negligence or intent. All images, photos, colors, drawings, and descriptions on the website or in a catalog are for indicative purposes only and are approximate. They cannot give rise to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation. While we make every effort to verify the quality and source of the items we sell, we cannot guarantee the original manufacturer’s authentication unless otherwise stated. Products are described and offered based on visual characteristics and style references only.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises their right of withdrawal, at most the cost of return will be borne by the consumer. 

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after the return or withdrawal

Article 8 – Customs and VAT Regulation

1.           The customer is solely responsible for fulfilling all legal obligations regarding the importation of goods into the country of delivery, including but not limited to the payment of import duties, taxes, and customs clearance costs.

2.           The entrepreneur does not act as the importer of record for any products shipped to the customer.

3.           The customer is responsible for ensuring compliance with local laws and regulations concerning the importation and use of the purchased goods.

4.           All additional costs incurred during customs clearance, including administrative fees imposed by the postal or courier service, are borne exclusively by the customer.

5.           The entrepreneur provides the necessary documentation for the shipment but does not guarantee that the goods will meet local import regulations. Customers are advised to verify import requirements prior to placing an order.

Article 9 – CESOP Compliance

From 2024, payment service providers will register transaction data in the CESOP system (Central Electronic System of Payment Information) as per EU regulations. The entrepreneur complies with these regulations.

Article 10 – Conformity and Warranty

•              The entrepreneur ensures that the products meet the agreement.

•              Complaints about defects must be reported in writing within 14 days.

•              Products must be returned in their original packaging and condition.

Article 11 – Delivery

•              In case of delays, the entrepreneur will inform the consumer within 30 days of the order date.

•              Orders are shipped under terms that make the customer the recipient and responsible party for any import-related processes. 

•              The entrepreneur ensures that products are dispatched in compliance with international shipping regulations but bears no responsibility for delays, import, or issues arising during customs clearance.

•              Any failure by the customer to comply with import obligations does not constitute grounds for cancellation or refund of the order.

Article 12 – Complaint Resolution

•              Complaints must be submitted in writing within 7 days of discovering the issue.

•              The entrepreneur will respond to complaints within 14 days. If a longer resolution time is required, the entrepreneur will provide an estimated timeline

Article 13 – Disputes

These terms and conditions are governed by Dutch law. Disputes will preferably be resolved amicably. If necessary, disputes will be submitted to the competent court.

Article 14 –  Price

During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes resulting from changes in VAT rates.

Contrary to the previous paragraph, the entrepreneur may offer products or services with variable prices if these prices are subject to fluctuations in the financial market over which the entrepreneur has no influence. This link to market fluctuations and the fact that any stated prices are guide prices shall be stated in the offer.

Price increases within 3 months after the conclusion of the agreement are only permitted if they are the result of statutory regulations or provisions.

Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has agreed to them and:

1. 
   they result from statutory regulations or provisions, or
   
2. 
   the consumer has the right to terminate the agreement as of the day on which the price increase takes effect.
   

According to Article 5, paragraph 1, of the VAT Act of 1968 (Dutch law), the place of delivery is the country where transportation begins. In that case, delivery takes place outside the EU. Accordingly, the postal or courier company will charge the VAT on import and/or clearance costs to the customer. Therefore, the entrepreneur will not charge VAT.

All prices are subject to printing and typographical errors. No liability is accepted for the consequences of printing and typographical errors. In the event of such errors, the entrepreneur is not obliged to deliver the product at the incorrect price.

Article 15 - Legal Notice

We operate as an independent reseller. We are not affiliated with, endorsed by, or officially connected to any of the brands that may be referenced in style or aesthetic. All trademarks, brand names, and logos are the property of their respective owners. Any reference to a product’s design or inspiration is purely descriptive and intended to indicate general style — not origin or authenticity. 

Article 16 – Payment

Unless otherwise agreed, amounts owed by the consumer must be paid within 7 working days from the start of the withdrawal period referred to in Article 6, paragraph 1. In the case of an agreement regarding the provision of a service, this period starts after the consumer has received confirmation of the agreement.

The consumer is obliged to report any inaccuracies in the provided payment details to the operator without delay.

In the event of non-payment by the consumer, the entrepreneur has the right—subject to legal restrictions—to charge the consumer all reasonable costs that were communicated in advance.

Article 17 - Complaints

Complaints regarding the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has identified the defects.

Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, the entrepreneur shall respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.

If the complaint cannot be resolved through mutual consultation, a dispute arises that is subject to the dispute resolution procedure.

A complaint does not suspend the entrepreneur’s obligations, unless the entrepreneur indicates otherwise in writing.

If a complaint is found to be justified by the entrepreneur, the entrepreneur shall, at their discretion, either replace or repair the delivered products free of charge.

Article 18 – Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.