Yes — Luna Verdei ships to over 65 countries worldwide, so you can enjoy our sustainable creations almost anywhere!

If your country appears as an option at checkout, it means we can deliver to you. Countries we can’t serve due to shipping restrictions are automatically excluded from checkout.

Shipping Details:

• Every order ships free, no minimum spend.
  
• All parcels are packed in recyclable, biodegradable, or compostable materials.
  

The moment your Luna Verdei order leaves our eco-conscious fulfillment center, we’ll send you a shipping confirmation email containing:

• Your unique tracking number
  
• A Direct tracking link so you can see your package’s location in real time
  

You can also track your order trough here:

• Track your order
  

Tip: Tracking updates may take 24–48 hours to appear after dispatch as the carrier’s system refreshes. If you don’t see immediate movement, your order is still safely on its way.

We’ll keep you updated every step of the journey — from the moment your order is packed to the moment it’s in your hands. 🌿📦

We are currently experiencing a very high order volume, and shipping time might be longer than usual. We like to over-deliver so to keep it safe we take an average of the following:

All orders will be dispatched within 1-2 bussines days, this is also when you will receive your unique track and trace code.

Shipping will take around 7-10 business days depending on your location. We ship to around 50+ countries.

Absolutely. Every Luna Verdei order ships free of charge, with carbon-neutral delivery on all purchases — no minimum spend required.

We absorb the shipping cost because we believe sustainable choices shouldn’t come with extra fees.

You can return any Luna Verdei product for any reason within 30 days of delivery — no questions asked.

• We never charge a restocking fee.
  
• You only pay for the cost of the return shipping label.
  
• return items in their original condition and packaging where possible, so they can be restocked or responsibly recycled.

1. Contact Us First – Send us an email at info@lunaverdei.com or use our contact form below.

2. Receive Your Return Instructions – Our team will create an internal return ticket and provide you with a step-by-step guide, including where to send your item.

3. Send Your Item Back – Ship your return using the provided instructions.

Same-Day Processing – As soon as your return arrives at our facility, we’ll process your refund that same day.

Bank Processing Time – 3–7 business days, depending on your bank or payment provider.

Yes — in certain situations, we may offer a cashback credit rather than requiring you to send the product back. This is part of our effort to reduce unnecessary shipping emissions and make your experience as smooth as possible.

• Once a cashback is approved, the funds will appear in your account within 3–5 business days. You’ll also receive a confirmation email.

Our clothing follows standard sizing, and most pieces have a Luna Verdei size chart.

• Clothing – For a more relaxed fit, consider going up one size.
• Shoes – True to size. For loafers, which don’t have laces, choose a snug fit or go up 0.5 size if you wear half sizes. Always check the foot length in cm/inches on our size chart for the most accurate fit.
  

Yes — email us at info@lunaverdei.com or use our contact page to discuss wholesale options.

Yes — follow us for updates, product launches, and behind-the-scenes moments:
Instagram: @lunaverdei
Tiktok: @lunaverdei.com

You can join our newsletter, follow us on social media, participate in community clean-up events, or become a brand ambassador.